Shipping policy
SHIPPING POLICY
Processing Time Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). You will receive an order confirmation email immediately after purchase and a shipping confirmation with tracking information once your order is dispatched.
Shipping Zones & Delivery Times
- Netherlands: 2-4 business days
- European Union: 3-7 business days
- International: 7-14 business days
Delivery times are estimates and may vary during peak periods or due to circumstances beyond our control.
Shipping Costs Shipping costs are calculated at checkout based on your delivery address and order weight. We offer free standard shipping on orders over €25 within the Netherlands.
Order Tracking All orders include tracking. Once your order ships, you'll receive an email with your tracking number so you can monitor your delivery.
Delivery Issues If your package appears lost, damaged, or you experience delivery problems, please contact us at [your email] within 48 hours. We will work with our carrier to resolve the issue promptly.
Customs & Import Duties For orders shipped outside the European Union, customers are responsible for any customs duties, import taxes, or fees imposed by their destination country. These charges are not included in our product prices or shipping costs.
Contact Us For any shipping-related questions, please email us at [Oostervantstraat, 3021px Rotterdam, Netherlands.